Most consumers enjoy giving their 2 cents. However, as a business owner, I find that most customers prefer to put time and effort into writing a review versus providing any other form of feedback.

Do you know that 82% of customers read online reviews at least sometimes before purchasing items? You should read them too because customer reviews offer great insight into your target clientele’s ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

As new AI-generated customer review summaries appear on Amazon, sellers must weigh the benefits and risks of generative AI in ecommerce. AI-generated customer review summaries on Amazon aim to ...

When I spoke at the MarketLive eCommerce Summit a few months ago, the buzz was all about product reviews among the small to mid-sized online retailers in attendance -- which was an interesting ...

Online reviews have substantial value for businesses. Ninety-eight-percent of customers read reviews before they shop, making it one of the most important sources of information about products and ...

Amazon has rolled out a new AI-powered feature to streamline the often-tedious task of combing through endless customer reviews for that product you've been eyeing. On Monday, Aug. 14, the ecommerce ...