In a world where mental health is gaining the attention it deserves, my responsibility as a leading clinician goes beyond therapeutic practices. It extends to providing a customer experience that ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...