SYDNEY--(BUSINESS WIRE)--Australian companies have changed how they manage contact centers and respond to customer needs since the COVID-19 pandemic began, and this transformation is likely to ...

For all the interest in leveraging AI to enhance the customer experience, in Australia customers continue to prefer human-led interactions. Despite hype surrounding AI, automation and the digital ...

False testimonials are prohibited under Australian consumer law, writes policy professional Kat George, but they are also very hard to police Read more Australian customer service questions While ...

At the recent Zendesk Future of Service event in Sydney, Australian technology leaders provided a rare glimpse into how they are applying or preparing to apply artificial intelligence (AI) to customer ...