That’s what researchers call surface acting—suppressing what you feel and simply faking what you must show. In leadership, you likely treat it as part of the job description, but new research shows it ...

Maybe you smile through meetings you'd do anything to skip, or throw in extra exclamation marks in emails. You tell everyone you're "Happy to help!" but in reality, you're exhausted. This daily ...

Sometimes following the unwritten rules and expectations of the office is the least helpful thing to do. Research with employees, managers, and bosses has revealed a potential remedy for people who ...

Surface acting drains you, disconnects your team, and strips away your chance to lead deliberately. “Her smile is not her smile.” That haunting phrase from sociologist Arlie Russell Hochschild wasn’t ...