While the adoption and usage of artificial intelligence (AI) have accelerated at an unprecedented rate over the past 12 months, the technology and the motivation driving its use have been prevalent ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Feature will roll out in Maine and Connecticut later this year “We work every day to provide our customers with exceptional service,” said Pedro Azagra, Avangrid CEO. “As communications become more ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

DAYTON, Ohio & QUEBEC CITY--(BUSINESS WIRE)--The Reynolds and Reynolds Company today announced a partnership with Kimoby, a leading North American Dealership Engagement System (DES™) that optimizes ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

NVIDIA has launched the AI Blueprint for retail shopping assistants, a generative AI workflow aimed at enhancing shopping experiences both online and in-store. This blueprint, developed on the NVIDIA ...

ORANGE, Conn.--(BUSINESS WIRE)--Avangrid, Inc. (NYSE: AGR), a leading sustainable energy company and a member of the Iberdrola Group, announced today that it has launched an artificial intelligence ...