Genesys today announced the availability of Genesys DX, a standalone digital customer engagement offering, at the company’s annual Xperience user event. Genesys DX unifies the company’s customer ...

Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI. Genesys, a company that specializes in customer ...

Genesys grows new booking and subscriptions more than 100% year-over-year as companies adopt its Experience as a Service SM Vision SAN FRANCISCO, Aug. 31, 2021 /PRNewswire/ -- Genesys®, a global cloud ...

The customer experience trumps everything else, Tony Bates, Genesys' CEO, said Wednesday in his opening keynote at the Genesys Xperience 21 virtual conference. And when it comes to CX, digital is here ...

Genesys Cloud Services Inc., a major provider of customer experience management software, today announced that it has closed a $580 million funding round at a $21 billion valuation. The venture ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

SAN JOSE, Calif. and SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM) and Genesys®, a global cloud leader in customer experience orchestration, have ...

SAN FRANCISCO, April 21, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience, has received the US Federal Risk and Authorization Management Program's (FedRAMP) In Process ...