People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Frank Fawzi, CEO of IntelePeer. Focused on leading the company’s growth and its mission to become a dominant CPaaS provider for enterprises. Until recently, the general public only encountered ...

MIT and OpenAI teamed up to study how AI chatbots are making people feel. Where users ended up depends on where they started. Reading time 4 minutes OpenAI and the MIT Media Lab last week released two ...

AI-powered solutions are rapidly maturing, becoming a vital asset across numerous industries, particularly within finance. According to a Markets and Markets report, the global chatbot market achieved ...

A lot is happening in the world of search right now, and for many, keeping pace with these changes can be overwhelming. The rise of chatbots and AI assistants – like ChatGPT and its new model GPT-4o, ...

Google, specifically the Labs team, is working on chatbots that feature a personality and/or emulate existing characters/people. According to The Information, Google Labs is “developing a product for ...