Twice in the past month, I have seen the word “bigotry” used in relation to customer backlash to offshore call center outsourcing. The first was in CFO.com’s article “Customer Disservice?” The article ...

There have been few entrepreneurial ventures in business history as rewarding as the offshore call center. Within Asia, there are numerous tales of entrepreneurs who made tons of money for themselves ...

I received many comments following the column “Could frustrated consumers reverse the offshore call center trend?” In fact, I received more e-mail on this topic than any other. I always appreciate the ...

I am sure I am not the only person who has reached out to a telephone help line that is staffed overseas. Many times the person responding has an accent that makes it difficult for me to understand ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. University of Illinois at Urbana-Champaign ...

LANSING — Companies that move a Michigan-based call center outside the U.S. would have to notify the state and would become ineligible for state economic development incentives under bills that ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...