Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...
Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...
Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...
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