Find a pay phone, dial a toll free number and say goodbye to someone. That’s the premise of the Goodbye Line, an art project that utilizes pay phones across L.A. Anyone can listen to the messages of ...

In customer service, "the close" often matters more than the core experience. A birthday dinner can be soured when the waiter disappears, and you can't pay the check. A safe flight can be ruined by ...

Alexis Wood received a notification on her phone. It was an anonymous call from a pay phone. She listened and was momentarily paralyzed. And then she couldn't stop crying. The call wasn't completely ...