Forbes contributors publish independent expert analyses and insights. Mark C. Perna is a generational expert who covers education & careers. This voice experience is generated by AI. Learn more. This ...

Last year, I acquired a low-performing spa with 25 employees and a deeply embedded parallel line of communication that ran beneath management’s formal messaging. My first communication ...

Anyone who has introduced a new process, system or way of working knows that explaining why change is necessary does not always make it easier for people to embrace it. Employees may understand the ...