Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...
The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.
Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...
Elizabeth Warren was 'completely wrong' about Social Security phone data, says commissioner Frank J. Bisignano after audit ...
The hiring of more interviewers and other improvements greatly reduced call wait times in handling claims for state Unemployment Compensation benefits, Gov. Josh Shapiro said Tuesday. The governor ...
JEFFERSON CITY, Mo. — As millions of Medicaid recipients face the potential loss of health coverage for the first time since the coronavirus pandemic, state call centers are getting inundated with ...
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