As companies chase efficiency, it's no surprise that today's customer service call is more likely to be answered by a bot than by the much-maligned, outsourced operators of the past. Executives ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Modern businesses run on data. Companies regularly ...

Hong Kong court finds tycoon Jimmy Lai guilty in landmark security trial Hong Kong's High Court found tycoon and pro-democracy campaigner Jimmy Lai guilty of conspiracy to collude with foreign forces ...