Outbound Dialling Campaigns in Genesys Cloud CX
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YouTubeIPI University
Outbound Dialling Campaigns in Genesys Cloud CX
Learn how to utilise the outbound dialing modes available in Genesys Cloud CX. - Ensure your agents are prepared to speak to the customer with Preview Dialing. - Enable a 1-2-1 relationship between the customer and the agent with Progressive Dialing. - Equip your agents to manage multiple relationships with Power Dialing. - Maintain an ...
5.2K viewsMar 30, 2022
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